Privacy Policy

    Last updated: 11/13/2025

    1. Introduction

    Thank you for using our AI video generation service (referred to as "we," "our," or "us"). This Privacy Policy outlines our practices regarding the collection, usage, sharing, and protection of your personal data when you engage with our platform. We encourage you to review this document thoroughly. Should you disagree with any aspect of this policy, we kindly ask that you refrain from using our service.

    For more information about our services, please visit our homepage, check out our FAQ, or review our Terms of Service.

    2. Information We Collect

    2.1 Personal Information

    We gather personal details that you willingly share with us during the following activities:

    • Creating a user account
    • Utilizing our video creation features
    • Reaching out to our customer support
    • Signing up for email communications

    Such data encompasses your full name, email contact details, billing information, and any additional details you decide to supply.

    2.2 Usage Data

    Certain information is automatically captured when you interact with our platform, such as:

    • Internet protocol addresses and device identifiers
    • Web browser specifications and version numbers
    • Navigation patterns and session duration
    • Content creation requests and user settings
    • System logs and operational metrics

    3. How We Use Your Information

    The data we gather serves the following purposes:

    • Delivering, managing, and sustaining our video generation platform
    • Handling your content creation submissions
    • Enhancing and customizing your user journey
    • Communicating system updates and assistance notifications
    • Facilitating transactions and safeguarding against fraudulent activity
    • Meeting regulatory and legal requirements
    • Safeguarding our interests and preventing unauthorized use

    4. Information Sharing and Disclosure

    Your personal data is not sold, exchanged, or transferred to external parties, with the exception of these situations:

    • Service Providers: Information may be shared with verified third-party partners who help us deliver our services
    • Legal Requirements: We may release information when mandated by legislation or to defend our legal interests
    • Business Transfers: Should a merger or acquisition occur, your data may be part of the transferred assets
    • Consent: Information may be shared when you have given us clear authorization to do so

    5. Data Security

    We employ robust technical safeguards and organizational protocols to shield your personal data from unauthorized access, modification, exposure, or loss. That said, no internet transmission method or digital storage solution can be considered completely secure, and we cannot provide absolute security guarantees.

    6. Data Retention

    We maintain your personal data solely for the duration needed to achieve the objectives stated in this Privacy Policy, except when extended retention is legally mandated or authorized. Created content and related information may be preserved to enhance our service offerings.

    7. Your Rights

    Based on your geographic location, you may be entitled to exercise the following rights concerning your personal data:

    • Request access to your personal data
    • Request corrections to erroneous information
    • Request deletion of your personal data
    • Request limitations on data processing
    • Request transferability of your data
    • Object to certain processing activities

    To invoke any of these rights, please reach out to us using the contact details provided below.

    8. Cookies and Tracking Technologies

    Our platform utilizes cookies and comparable tracking mechanisms to improve your browsing experience. Cookie preferences can be managed via your web browser settings. Please note that disabling cookies may impact some features and functionality of our platform.

    9. Third-Party Services

    Our platform may connect with external service providers (including payment gateways and AI technology partners). These entities maintain independent privacy policies, which we recommend you examine. We bear no responsibility for the privacy practices implemented by these external parties.

    10. International Data Transfers

    Your data may be transmitted and processed in jurisdictions outside your home country. We take measures to ensure these transfers adhere to relevant data protection regulations and apply suitable protective measures for your information.

    11. Children's Privacy

    Our platform is not designed for individuals under the age of 13. We do not intentionally collect personal data from minors under 13 years old. Parents or legal guardians who believe their child has submitted personal information to us should contact us immediately.

    12. Changes to This Privacy Policy

    This Privacy Policy may be revised periodically. We will inform you of updates by publishing the revised policy on this page and modifying the "Last updated" timestamp. Continued usage of our service following policy changes indicates your acceptance of the updated terms.

    13. Contact Us

    Should you have any inquiries regarding this Privacy Policy or our data handling practices, please reach out to us at:

    Email: support@saro2.ai

    Team: Saro2 team

    Address: 123 Victoria Street, London, SW1E 6QX, United Kingdom

    We will respond to your inquiry within 30 days.

    For more information, visit our homepage, FAQ, or Terms of Service.